Job Details

Customer Service Manager

537 Crystal Avenue, United States | Vineland | Full-time

Job Description


The primary responsibility of the Customer Service Manager is to guarantee customer satisfaction by ensuring top-notch customer service. This hands-on position is responsible to service accounts assigned to the Manager, and also to plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational objectives.



•     Bachelor's degree or 5 to 1O years equivalent experience is required

•     Well-developed business acumen.  Preferred prior experience in manufacturing.       Experience in glass manufacturing or pharmaceutical industry favorable

•     Microsoft Office experience and MAP system experience required - SAP preferred.

•     Strong leadership and ability to take initiative and motivate others

•     Excellent verbal, telephone and written communication skills. Customer centric.

•     Professional, positive an enthusiastic attitude

•     Patience in stressful situations

Additional Information

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•     Responsible for managing the daily operations of the Customer Service Team to ensure customer needs and inquiries are satisfied in an efficient and professional manner.

•    Act as liaison between customers and Company to provide optimum customer satisfaction.  Will discuss any changes which would permit better plant efficiency while also meeting customer requirements.

•    Coordinates various customer services functions between customer, accounts managers, plants and other related internal departments as necessary such as production planning, engineering and quality assurance etc.

•     Investigate and resolve customer complaints or order issues. Will interact with plant Quality Assurance and Manufacturing departments regarding any customer quality issues.

•     Provide decision making and problem solving assistance to Customer Service Employees in areas of

  • Quotations I pricing
  • New customer accounts
  • Return authorizations, claims and credits
  • Invoice Distribution

•     Capitalizes on sales opportunities with new customer inquiries and supports accounts managers.

•     Develops, analyze, and publishes department metrics including customer complaints, specific customer issues, complaint resolution, and other items related to customer orders in terms of policy and contractual requirements.

•     Visit customers, as needed, to improve upon existing relationships

•     Work with management on customer service initiatives.  Isolate and identify areas of improvement within the Customer Service Department. Train customer service representatives.

•     Ensure Department works within budget

•     Maintain work area in a clean and professional condition

Observe all safety rules and regulations and perform job in a safe manner

About Gerresheimer

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Equal rights

All applicants are considered without any regard to race, color, creed, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status.

Interested? Apply today!