Job Description

Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements. 

• Independently ensuring effective customer communication as well as trusting 
• and future-oriented customer cooperation 
• Personnel management with all included individual tasks (e.g. initiate 
• disciplinary measures, appraisal of employees, personnel development) 
• Ensuring the induction, appraisal and development of employees by the 
• subordinate managers 
• Monitoring and control of the process of handling customer complaints 
• for continuous quality improvement of 8D reports 
• Introduce problem solutions or optimizations and track their effectiveness 

Qualifications

This role requires specialized knowledge of quality management and customer relationship management (CRM) in the pharmaceutical and medical device environment. 

• Knowledge as acquired and deepened during at least 3 years of technical (professional) university studies and at least 5 years of experience in the field of quality management with management responsibility
• 3-4 years' experience in personnel management and qualification
• 3-4 years' using QM guidelines according to the currently valid qualification matrix
• 4 years' experience of quality management systems
• 2 years' experience in resource and deployment planning
• 3 years' experience using MES, SAP, MS Office
• 3 years' experience in leadership
• 3 years' working with a team
• Performance management (KPIs, performance and target control)
• Good moderation and negotitation skills
• Fluent in English

Additional Information

All your information will be kept confidential according to EEO guidelines.