Job Details

Employee Order Management

Skopje 1000, Macedonia, the former Yugoslav Republic of | Skopje | Full-time

Job Description

The Employee Order Management is ensuring an on-time and order-based process of the existing delivery obligations through effective interface management with customers and production.

  • Independent scheduling and order planning according to internal specifications and in cooperation with the internal interfaces (e.g. production management, quality, controlling, logistics etc.)
  • Monitoring of order execution regarding deadlines
  • Independent assurance of effective customer communication
  • Continuous master data maintenance in the IT systems (MES, SAP)
  • Initiating of necessary services (e.g. sterilization, printing, etc.)
  • Initiating of necessary allocations (for example clearing accounts)
  • Procurement of production materials (e.g. purchased parts, packaging material, etc.)
  • Participation in complaint handling and monitoring of the blocked stocked
  • Support for batch tracing and complaints
  • Participation in inventory measures and audits
  • Preparation of / participation in customer meetings as directed
  • Calculation of production quantities according Forecast
  • Sales and forecast monitoring


  • Minimum of 3 years of job related experience in a comparable environment, ideally in a production environment
  • High customer service orientation 
  • Knowledge of procurement logistics in an industrial environment
  • Advanced knowledge of commercial order processing, scheduling and follow-up
  • Macedonian (C2), English (C2),German would be an advantage
  • Experienced in a German or European work environment would be an advantage
  • Knowledge in MES, ERP, SAP and MS Office
  • Good understanding of processes, risk identification and complex relationships 
  • Good organizational skills, reliability, communicativeness, ability to decide independently, focus on result
  • Ability to work in an international team 

About Gerresheimer

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Equal rights

All applicants are considered without any regard to race, color, creed, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status.

Interested? Apply today!