Job Details

IT Support Specialist

5091 County Road 120, United States | Berlin | Full-time

Job Description

  • Must report to the plant Monday-Friday 7a-4p
  • General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required)
  • Support multiple sites remotely with application, hardware, Outlook and SAP connectivity issues and folder security issues.
  • Perform software and application installation, and upgrades.
  • Create users and assign permissions in Active Directory and Outlook
  • Assist in computer networking and server operation functions.
  • Assist in the management and maintenance of system security.
  • Assist in server and network monitoring.
  • Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
  • Develop and maintain system documentation for daily operations and disaster recovery.
  • Assist the rest of the Infrastructure team on large/team projects.
  • Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.
  • Enforce the Gerresheimer IT Best Practice standards.
  • Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed
  • Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
  • Observe all safety rules and regulations and performs job in a safe manner.
  • Willing and able to perform work duties in manufacturing environment.
  • Up to 25%+/- travel required throughout North America Gerresheimer Divisions.


  • 2-5 years professional experience in a service desk, help desk, or computer technician role.
  • A.S. degree in Information Technology or related field required. Either A+ or Network+ required.
  • Manufacturing environment experience preferred.


Additional Information

All your information will be kept confidential according to EEO guidelines.

About Gerresheimer

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Equal rights

All applicants are considered without any regard to race, color, creed, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status.

Interested? Apply today!