Head of Customer Quality
650 Highway 74 South, United States | Peachtree City | Full-time
Job Description
Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements.
- Independently ensuring effective customer communication as well as trusting
- and future-oriented customer cooperation
- Personnel management with all included individual tasks (e.g. initiate
- disciplinary measures, appraisal of employees, personnel development)
- Ensuring the induction, appraisal and development of employees by the
- subordinate managers
- Monitoring and control of the process of handling customer complaints
- for continuous quality improvement of 8D reports
- Introduce problem solutions or optimizations and track their effectiveness
Qualifications
This role requires specialized knowledge of quality management and customer relationship management (CRM) in the pharmaceutical and medical device environment.
- Knowledge as acquired and deepened during at least 3 years of technical (professional) university studies and at least 5 years of experience in the field of quality management with management responsibility
- 3-4 years' experience in personnel management and qualification
- 3-4 years' using QM guidelines according to the currently valid qualification matrix
- 4 years' experience of quality management systems
- 2 years' experience in resource and deployment planning
- 3 years' experience using MES, SAP, MS Office
- 3 years' experience in leadership
- 3 years' working with a team
- Performance management (KPIs, performance and target control)
- Good moderation and negotitation skills
- Fluent in English
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Food & drinks
We have a self -serve break area with drinks, snacks & light finger food for purchase.
Learning & development
According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.
Healthcare & pension
Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child
Working environment
Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).
Wellness & other incentives
Referral program, Gym incentive, Pacer step challenge
Note: Benefits might vary depending on the position.
